Support Policy
Effective Date: 10th June 2026
We are committed to helping you get the most from your Tregunta Lines tools. Our support is friendly, human and focused on solving real problems.
1. What Support Includes
We provide support for:
- Installation questions
- File access issues
- Basic usage guidance
- Clarification of features
- Troubleshooting errors
- Fixing broken or corrupted downloads
2. What Support Does Not Include
Support does not cover:
- Custom feature development
- Custom spreadsheet design
- Business consulting
- Training in Excel
- Modifying the software for your organisation
- Rebuilding your data or files
These services may be available as paid custom work upon request.
3. Response Times
We aim to respond within:
- 24 to 48 hours on weekdays
- Longer during weekends or holidays
4. How to Request Support
Please include:
- Your name
- Product name
- Order number
- A clear description of the issue
- Screenshots if helpful
Email: avonj@live.co.uk
5. Updates and Fixes
If a bug is discovered, we will work to correct it and provide an updated version of the file. Updates may be delivered through your marketplace account or directly by email.